Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be exempt from being returned, including perishable goods or items marked as final sale. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Process
To initiate a return, you must request a return authorization by emailing [email protected]. Include your order number and the reason for the return in your email. We will respond with instructions on how to proceed with the return. Returns must be requested within 30 days of receiving your order to be eligible.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive the item back.
Refund Processing Time
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Provide photos of the damage or defect along with your order number in your email to [email protected]. We will assess the situation and may offer a replacement or refund based on our evaluation.
Contact Information
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Please allow up to 48 hours for a response during busy periods.